Specialist Security Solutions & Professional Training

Customer Charter

1 Standards of service

best mt4 indicators for binary options We have loyal customers who recommend us to others because they are delighted with the quality of service we provide.

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single finden kostenlos We would rather not do any business than do bad business, so when you use our services, you will always find that we:

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  • Act with honesty, integrity and transparency in all we do, across all areas of our business
  • Are courteous and polite and treat all our partners and customers with the same respect, regardless of religion, gender or ethnicity
  • Don’t cut corners or do ‘just enough’ – we are always willing and prepared to ‘go a little further’ for our customers and partners
  • Will protect your personal information and act with discretion at all times
  • Are always prepared to take the time and care to explain our decisions to you
  • Will always respond actively, effectively and with agility to the diverse and ever changing needs of our customers
  • Ensure the correspondence and documentation we produce for you is always clear
  • Let you know who you are dealing with
  • Provide a clear point of contact for any complaint or issue you may wish to raise with us
  • Are responsive and receptive to the feedback and suggestions we receive from our partners, suppliers and customers, and ensure it is acted upon (where appropriate)
  • When we make mistakes we will always do our best to put things right for you and then adapt and extend our processes to ensure similar issues do not recur

2 Legislation and standards

opzioni one touch We comply with international and national laws; the standards, regulations, working practices and licensing required by our industry; our own Professional Code of Conduct and our Ethos.

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see here We do not tolerate or support corruption or bribery, at any time, and in any form.

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3 Continuous improvement

http://creatingsparks.com.gridhosted.co.uk/2010/02/17/scotland-for-the-winter-olympics/ Even when others tell us we are the best, we want to be better still, so we are continually identifying and acting upon ways to improve our operations and services.

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click here now We have many internal and external processes and systems in place to drive our continuous improvements.

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4 Contacting Us

my company We strive to be available 24 hours a day (whilst you may not always have immediate contact with us outside extended UK office hours, we do have systems and processes in place so that any urgent messages you leave for us are responded to quickly and effectively).

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http://ces.fi/?piskodrom=handel-mit-bin%C3%A4re-optionen-in-deutschland&e0d=fb You will always have a response from us within 24 hours.

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http://www.mylifept.com/?refriwerator=bin%C3%A4re-option-testen&cf3=d0 Our CEO, Nigel Thomas, is available at any time should you wish to discuss any aspect of our operational practices and services. You can contact Nigel on +44 (0)1267 241907 or by mailing n.thomas@bluemountaingroup.co.uk